Application Administration – Providing deployment, configuration, recommended practices and technical support for the complete Entero product line - from standard installation to complex custom environments.
Database Administration – Entero provides database administration support that can work with your team at a variety of levels. We can provide a dedicated DBA, or we can work with your internal database team. This support can include database creation, connectivity, maintenance, monitoring, backup and recovery, security, support scripts and patches, management of new login identities, performance tuning, and more.
Capacity Planning – Entero is able to work with your technical team and provide parameters to estimate the size of the hardware required for your specific application utilization.
Functionality Enhancements – Entero is able to work with your organization to optimize our system functionality, and ensure it meets your unique business needs.
Client project approval is the primary mechanism in achieving our goal of service delivery excellence and is required at the end of each project phase.
Implementation Services - At Entero, we believe the key to successful implementations is a clear understanding of our clients’ business requirements, appropriate project resourcing, and quality engagement of our clients’ users for support and training. Entero’s project team consists of a project manager, senior business analysts, and supporting representatives from each functional group. Our team provides the following:
- Work closely with subject matter experts in your organization to establish functional requirements and existing business processes;
- Understand your business and present optimal modeling options for your team;
- Train and support core users assigned to the project to facilitate “super” users in your organization;
- Assist with integrating the application into existing or improved business processes to maximize your value from the solution; and,
- Remain engaged after the system is in production and facilitate the transition to our support desk.
Six Steps to Success: Entero's Engagement Methodology
Successful projects begin with clarity. Entero’s proven methodology includes six steps, which are designed to facilitate highly effective risk management during Entero’s implementation process. By mitigating risks upfront in preparation for deployment, Entero eliminates or significantly reduces potential issues, and proactively manages the entire project.
The goal of our engagement methodology is to help move from early conceptual stages, to developing a strong business case, gaining internal support, and then executing on a well defined and clearly understood deployment.
IT Services – Includes hardware upgrades, complex custom installations, database creation, and database format conversions
For companies that require technical assistance, Entero’s consulting group adds value by providing recommendations for:
- Hardware and software requirements (e.g. type of server needed);
- Leadership on how to best manage hardware capabilities; and,
- Recommended practice implementation strategies.
By reviewing your team’s environment and needs, Entero’s consulting group can apply an advanced range of IT and business knowledge to identify a solution that allows your company to achieve end results and quickly move your team to the next level.
Configuration - Includes database configuration, as well as customization and testing of new functionality and interface development (for some products), customized reporting and third party network support.
Advisory Services – Experienced advisors provide recommendations and guidance on processes, as well as incorporating Entero products into your company workflows.